The information presented here is a summary of Alana Rent a Car terms and conditions
Prepaid booking After the prepaid booking is made, the customer receives from our Booking Department confirmation by e-mail regarding availability of the selected car class in maximum 24h. In case the reservation will not be confirmed the money will be returned to customer immediately.
Reservations will only be confirmed for a car class, not for a specific type/make model of the vehicle. Your card will not be charged at this time. Booking can be cancelled with no charges up to 48h before car pick up. After 48h the booking will be charged in total by Alana Team. In case of no show no refund will be made to customer.
Pay on arrival booking Booking After the pay on arrival booking, the customer receives from our Booking Department confirmation by e-mail regarding availability of the selected car class in maximum 24h.
Reservations will only be confirmed for a car class, not for a specific type/make model of the vehicle. Your card will not be charged at this time.
Amending a booking the price guaranteed relates to the location/car class and date/time details selected. Once confirmed, any amendments to the reservation may affect the price and / or availability of the car. If you need to change or cancel your reservation, please send your request via e-mail to firstname.lastname@example.org and specify your reservation number.
Age and driving license requirements the minimum age is 21 years for all car classes. The main driver and additional drivers must hold a valid driving license for a minimum of 1 year. Copy of driver's license, expired driver's license or temporary driving allowances are not accepted.
Additional Driver The drivers mentioned in the contract are the only persons allowed to drive the rented vehicle. Additional driver has the same obligations as the main driver. There is no additional charge for one additional driver. There is a 5 euro/day fee for a third additional driver.
Documents to present when picking up the car the following documents must be presented by the main driver: - identity card or passport - valid driving license held for a minimum of 1 year -in some cases approved charge/credit cards
Payment The Customer pays in full, upon signing of the contract, the rental (of the car and the additional equipment), optional insurances and any additional fees. The main driver must in some cases own a valid credit card from a major credit card company. Credit card details will be taken at time of rental
Accepted credit/charge cards, MasterCard/Eurocard, Visa, Visa Electron, and Maestro. Prices do no include: fuel costs, fines received for violating traffic rules on public roads and all the costs resulting from the action of local authorities towards the vehicle which is the subject of this Agreement, during the rental. The full payment of these amounts falls under the Customer’s responsibility.
Car delivery and return The Delivery and Return of the vehicle shall be made at the place, date and time agreed upon by both Customer and Alana Rent a Car Agent.
The delivery and return service is "on request" and it depends on the availability of the Alana Rent a Car personnel from the rental office. Delivery and collection requests must be sent with at least 24 hours in advance.
Border crossing Rental cars are not allowed to cross Romania’s borders without the approval of Alana Rent a Car. If the border is crossed without Alana rent a car approval a 300-euro penalty applies.
Other Charges Young Drivers
When the renter and/or the additional driver is between the ages of 20 and 25, a 20-euro fee/ rental will apply.
Out of hours rentals No charges are done for outside working hours rentals.
Amended return fee A fee is charged to the customer who returns the vehicle to a location other than that specified at check-out. One-way fee (if applicable) will also be charged.
Alana rent a car offers one-way rentals between all cities. Please consult with the Alana Agent to determine if a one-way rental is possible. Certain restrictions may apply. A one-way fee between 30 and 200 euro will apply.
Additional equipment When you make the booking please inform us of which additional equipment you would like. In case of damage/deterioration the customer agrees to pay the cost of the rented additional equipment.
Other surcharges: - lost key or car documents: 100 EUR per item. - excessive dirt inside/outside the vehicle or stained upholstery: 50 EUR
- loss or damage of registration plates: 50 EUR
Returning the vehicle, the return of the vehicle with a delay up to 1 hour from the time mentioned in the Agreement will not determine additional taxes. For a delay of more than 1 hour, there will be an additional fee equivalent to one day of rental. If the car is returned earlier than the agreement no money will be returned to customer.
Fuel the Fuel has to be returned same as it was taken. Otherwise, the missing fuel will be charged with a 20 euro fixed fee on top of the normal refueling cost.
Insurance The authorized client / driver is covered by civil liability in the event of an accident. The Customer is responsible for damaging or stealing the Alana Team SRL within a maximum amount (franchise).
Collision Damage Waiver (CDW) For this type of package, a 200-500 euro franchise applies depending on the type of car for any damage to the Alana Team SRL car. A guarantee equal to the franchise will be blocked by the customer in cash or on the card until the end of the lease. In the event of any damage, Alana Team reserves the right to partially or totally recover the warranty.
Theft Protection (TP) Accepted TP relieves renter financial responsibility for loss of or damage to the rented vehicle by or following theft or attempted theft. Both CDW and TP condition are applicable only if police protocol / accident report is presented. If not, renter will be responsible even if accepted CDW and TP for all damages to the rented vehicle.
Super Cover (SCDW) or this type of package the franchise is reduced to zero, the client being totally protected in the event of a loss claim and rent with a zero guarantee.
Breakdown Client is provided with 24h assistance. If the breakdown is client’s fault, then the client will pay for the assistance. If not, Alana Rent a Car will pay for the support.
Very important Please note that in the unfortunate case of an accident, the Alana Team personnel must immediately be notified at +40733525262 and the nearest police station and an accident report must be obtained. Protection packages are valid only if the minutes are drawn up the police and the accident finding report. Otherwise, the customer will be fully responsible for the damage.
Geolocation We agree that Alana Team SRL will use geolocation data collection services for certain cars.
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